Orders placed after 2pm (UK time) will be dispatched on the next working day.
UK Delivery (Royal Mail or DPD- arrives 48 hours after dispatch**)
£6.99 or FREE above £35
European Delivery (deliveries can take 5-20 days*)
6.99 or FREE over £40
* Excludes weekends and bank holidays.
**Please note that due to Royal Mail postal strikes shipping may be delayed. Our cut off point for Christmas orders is Tuesday 20th December for UK orders. You will receive a confirmation email once your order has been dispatched with a tracking number.
Please contact us at email@example.com
if you have any questions or concerns about your order or delivery. Don't forget to check your spam, it may have gone in there!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Duties & Taxes
While we ship to the EU, please be aware that orders may be subject to customs or import duties once the order reaches its country destination. We do not cover the cost of import duties and taxes. As import duties and taxes vary in different countries we recommend you contact your local customs office for more information on duty, import & customs information before purchasing if you are unsure on charges.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings, piercings, or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Please Note: Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.